Terms and Conditions

These terms govern the customer's purchase of goods and services provided by Namly Desgin. The terms and conditions apply to all sales of Namly Design as long as nothing else is agreed in writing between the parties.

PRODUCT PROPERTIES

The properties of the products are easily accessible on Namly's website. Go to each product to see its specific properties.

PLACING AN ORDER

After placing an order, it is processed automatically and production begins. Therefore, we cannot make any changes or cancel your order after it has been received. After completing the order, we will send an order confirmation to the specified email address. The customer is responsible for verifying that all information is correct. The order is binding.

PRICES

All prices are stated in either GPB, AUS, CAD, USD the price is uncluding VAT and shipping. Namly reserves the right to change prices and terms without notice. The price at the time of order is the price that applies. Namly are not responsible for obviously incorrect prices.

CUSTOMS & TAX

All deliveries from Namly Design is shipped with tax and customs covered.

PAYMENT METHODS

Klarna

PAY NOW – You can pay using a VISA, Mastercard or AMEX card in any of our shipping countries. 

 

PAY LATER – Customers in United Kingdom can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.​

 

SLICE IT – Customers in Denmark, Finland, Germany, Norway and Sweden can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.​

 

*Please note that Weekday cannot provide details of why you are not be eligible to pay using our Pay Later or Slice It options. If you have any questions regarding payment, please contact Klarna customer support. 

DELIVERY

Orders that are registered after normal office hours and during the weekend are processed no later than the following weekday. Namly reserves the right to change delivery times without further notice. The items are usually shipped within 1-2 business days and delivered within 5-7 business days. During holidays and weekdays, delivery times may be slightly longer. The goods are delivered free of charge by letter mail from PostNord AB.

DISCLAIMER

Namly ask the customer to be aware that the colors displayed on the website may differ from the color of the actual product. This is usually due to differences in the settings on the computers. We reserve the right against any inaccuracies regarding information presented on the website.

RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to products that are manufactured specifically for the customer, or otherwise printed in accordance with the customer's wishes.

You can cancel your purchase (does not apply to name tags) and send back an opened item within 14 days from the day you receive your order. You can send the item as a regular letter but seal it carefully. Send the return to Namly Design/Trivo AB Terminalgatan 9 232 61 ARLÖV. The buyer pays the fee for the return. Report your return and reason for return to info@namly.se

If the item is not picked up from the agent within 6 days or if you as the customer have provided incorrect delivery information, the item will automatically be sent back, the buyer will then be charged a shipping fee of 20 euros and the remaining order value will be refunded. It is the customer's responsibility in connection with the return or lack of goods to contact both us and Klarna in order not to incur extra charges in connection with the purchase/return. Reimbursement of the item is made within 14 days from when we received the return. NOTE: If you have received a damaged product, please do not return it, contact us instead.

CONSUMER COMPLAINTS

If there are any errors or defects in products, please contact us so that we can best solve the problem. You can contact us by phone or email. If you contact us by e-mail, please attach a picture of the damaged product. Please notify us as soon as possible, no later than 14 days after you have received the goods. In case of an approved complaint, we will replace the product with a new one immediately. The right of complaint is not applied to a typo made by the customer in connection with the order. Our process is fully automated. We do not affect the spelling of the names. The order is made automatically after the customer has completed the order.

DISPUTES

In the event of any dispute, Namly complies with the recommendations of The National Board for Consumer Disputes

FORCE MAJEURE

Events such as wars, natural disasters, strikes, government decisions, missing supplies from subcontractors, illness, import bans and other events, whether occurring at Namly or at Namly's subcontractors, which could not be foreseen, Force Majeure should be invoked. This means that Namly is relieved of its obligations to fulfill the entered into agreements.

COPYRIGHT

All content on this site belongs to Namly Design or its affiliates and is protected by, among other things, copyright, marketing and trademark law. This means that trademarks, company names, images / graphics, design and layout and all other content on these internet pages may under no circumstances be downloaded, copied or used in any other way without this being specifically agreed by permission from Namly Design.

CONFIDENTIALITY

When you make a purchase with Namly, we collect information such as name, address, telephone number, E-mail, customer number, IP address and information about your purchases. This is done in order to fulfill an agreement with you as a customer. The personal data is stored only as long as it is required to process orders and to comply with the applicable tax and accounting standards.

As a subscriber (people who have consented to marketing services), we process personal information about you, such as purchasing history or how you interact with our website. This is done for marketing purposes such as offers and our newsletters. As a subscriber, your information is stored as long as you consent to it. You have the right to withdraw your consent at any time by contacting us.

COOKIES

Our website uses cookies. A cookie is a small text file consisting of numbers and letters stored in your browser or on your computer when you visit a web page. We use cookies on Namly.se to improve your experience and our services through increased functionality on the website. There are two different types of cookies, session cookies and permanent cookies. A session cookie is automatically deleted if you turn off your browser, and helps the web site recognize you while you are active. This way, for example, it allows the website to remember what you put in your shopping cart when you move between pages, and what messages you have seen so that you do not have to answer the same thing several times. Permanent cookies are sent from Namly.se and stored for a long time in your hard drive. These enable the website to automatically recognize you the next time you are active on Namly.se and make the whole visit easier for you by remembering some of your previous choices and tasks. You can of course visit Namly.se without accepting cookies, but please note that this may adversely affect your experience on the website as cookies-dependent features disappear. You can opt out of cookies by changing the settings in your browser

CONTACT INFORMATION

If you have any questions or concerns about our General Terms & Conditions, please feel free to contact us.

DATA PROTECTION

In our privacy policy, we have extensively described how we store and analyze personal data. We collect your personal information for purposes such as delivering the product to you, fulfilling our obligations in the customer club, fulfilling warranty commitments, and meeting legal requirements. Trivo Sweden AB is the data controller responsible for handling your personal data.

Personal data is not forwarded or sold in any way to third parties.